Frequently Asked Questions
Q. What are the Taxes and Fees?
A. We are required by the Government of Aruba to collect certain taxes, and we also collect small additional fees to cover rising costs and extra services and to ensure that our Guests always know the total and final price for their stay with us. As of August 8th, 2022 all taxes and fees are included in the total booking price for your reservation. Unless there is damage to the property and/or missing items discovered at check-out, there are NEVER any additional charges. The taxes and fees are:
1. Cleaning Fee - This fee covers our professional housekeeping team which always ensures your rental is thoroughly cleaned after your departure and in perfect condition for your arrival.
2. Tourism Fee - This is a Government required tax, also referred to as the Aruba Environmental Fee. This is charged at $3 per night regardless of the number of guests.
3. Credit Card Fee - This is the fee charged by our payment processing provider to process your credit card payment.
4. Sales Tax - This is a Government required tax of 6% that is charged on the Cleaning Fee, Fuel Supplement Charge, and any additional and optional services purchased.
5. City Tax - This is a Government required tax of 9.5% of the total nightly accommodation rate only.
Q. Do you offer long-term stay discounts?
A. YES! Our booking engine will automatically apply a 20% discount to all bookings of 30+ nights! However, we actually apply this discount to stays of 28 nights or more! Use discount code "MONTHSTAY" at check out for stays between 28 and 29 nights! If you are booking more than 30+ nights, there is no need to use the discount code as it will automatically be applied.
Q. Why book direct with Bon Casita Vacation Rentals?
A. When you book directly with us, you save up to 15% over booking with other major travel sites (i.e. Airbnb, VRBO, booking.com, etc.) You also have the satisfaction of knowing that you are supporting a local, family-owned business, instead of a large corporation.
Q. Do you offer other discounts?
A. Yes! We frequently run promotions, discounts, and specials throughout the year. You can find the currently available discount codes on our website. We also offer discounts for stays longer than 7 nights and longer than 28 nights (not available on every property). "Stay" discounts are combinable with discount codes, however, only 1 discount code may be used per booking. Only 1 discount "long term stay" discount is valid per booking. Certain discount codes may have restrictions such as which property they may be applied to, and/or which check-in dates they are valid for.
Q. Is booking with Bon Casita Vacation Rental safe?
A. Yes! All transactions are fully secured and encrypted for your protection. Bon Casita Vacation Rentals never has access to your financial information.
Q. What is your cancellation policy?
A. We offer one of the most generous cancellation policies in the industry! All bookings are fully refundable until 60 days prior to your arrival. Between 60-31 days you will receive a 50% refund. 30-15 days prior to arrival you will receive a 25% refund. No refunds are issued for cancellations 14 days or less prior to arrival.
Q. What are your payment terms?
A. For bookings with check-in dates more than 60 days away, only a 25% deposit will be charged at booking. The remainder will be automatically charged 60 days prior to your arrival. For bookings with check-ins less than 60 days away, the full amount of the booking will be charged.
Q. What is the refundable damage deposit?
A. For bookings made at www.boncasaruba.com, a refundable damage deposit of $250 USD will be pre-authorized to your credit card 2 days prior to CHECK-OUT. This is an authorization, not a charge, and will automatically be returned to you within 7 days as long as no damage to the property or missing items are discovered at your check-out.
Q. Why is my price not the same as the advertised lowest nightly rate?
A. Unlike typical vacation rentals which have a static price throughout the year, we use "dynamic pricing." This is similar to how hotels price their rooms and airlines price their tickets. Prices can fluctuate throughout the year based on factors such as demand, occupancy forecasts, and the number of inquiries a property is receiving. Our prices are automatically reviewed and updated once every 24 hours. There are always bookable dates at the lowest advertised prices, but always book early for the best deal! Once your booking is confirmed, your rate is confirmed and cannot be changed.
Q. What is included with my booking?
A. All our properties are fully equipped for your enjoyment! We include beach chairs, beach towels, and a cooler for your use. We supply all beginning toiletries, paper products, and basic cleaning supplies. If your rental is equipped with a dishwasher and/or laundry, we also supply the soap! All of our properties are also stocked with premium “Aruba Aloe” bath products.
Q. What extras do you offer?
A. When you’re completing your booking, you’ll be able to select from several additional options to help make your vacation perfect! We offer our Fill-A-Fridge service, Aruba Goodies Welcome Basket, Crib/Playpen/Car Seat Rental, and Early Check-In/Late Check-out (based on availability), and more!
Q. What is the 5-Star Concierge Service?
A. Our 5-Star Concierge Service is your complimentary portal to the perfect vacation. We can help to arrange anything you may desire! From vehicle rentals, excursions, restaurant reservations, and more! If it can be done in Aruba, we can help you book it!
Q. Is a rental vehicle necessary? Is there Uber/Lyft on Aruba?
A. Uber/Lyft and other ridesharing services do not operate in Aruba. Taxis are widely available, safe, and inexpensive, but waiting for your driver to arrive can take up a big chunk of your vacation time. Rental vehicles are recommended and are very affordable. We would love to book one for you! When you reserve a rental vehicle through us, roundtrip airport transportation is always included.
Q. What about COVID-19?
A. Immediately after each guest departure, our expertly trained housekeeping staff thoroughly cleans each property from top to bottom, following all current CDC guidelines. Every high touch service is sanitized, all linens are laundered at high temperatures and thoroughly sanitized, and a pass is made through each home with a sanitizing fogger machine to ensure that your stay is as safe as possible.