Frequently Asked Questions


Q. Why book direct with Bon Casita Vacation Rentals?

A. When you book directly with us, you save up to 15% over booking with other major travel sites (i.e. Airbnb, VRBO,, etc.) You also have the satisfaction of knowing that you are supporting a local, family-owned business, instead of a large corporation.


Q. Is booking with Bon Casita Vacation Rental safe?

A. Yes! All transactions are fully secured and encrypted for your protection. Bon Casita Vacation Rentals never has access to your financial information.


Q. What is your cancellation policy?

A. We offer one of the most generous cancellation policies in the industry! All bookings are fully refundable until 60 days prior to your arrival. Between 60-31 days you will receive a 50% refund. 30-15 days prior to arrival you will receive a 25% refund. No refunds are issued for cancellations 14 days or less prior to arrival.


Q. What are your payment terms?

A. For bookings with check-in dates more than 60 days away, only a 25% deposit will be charged at booking. The remainder will be automatically charged 60 days prior to your arrival. For bookings with check-ins less than 60 days away, the full amount of the booking will be charged.


Q. What is included with my booking?

A. All our properties are fully equipped for your enjoyment! We include beach chairs, beach towels, and a cooler for your use. We supply all beginning toiletries, paper products, and basic cleaning supplies. If your rental is equipped with a dishwasher and/or laundry, we also supply the soap! All of our properties are also stocked with premium “Aruba Aloe” bath products.


Q. What extras do you offer?

A. When you’re completing your booking, you’ll be able to select from several additional options to help make your vacation perfect! We offer our Fill-A-Fridge service, Aruba Goodies Welcome Basket, Crib/Playpen/Car Seat Rental, and Early Check-In/Late Check-out (based on availability), and more!


Q. What is the 5-Star Concierge Service?

A. Our 5-Star Concierge Service is your complimentary portal to the perfect vacation. We can help to arrange anything you may desire! From vehicle rentals, excursions, restaurant reservations, and more! If it can be done in Aruba, we can help you book it!


Q. Is a rental vehicle necessary? Is there Uber/Lyft on Aruba?

A. Uber/Lyft and other ridesharing services do not operate in Aruba. Taxis are widely available, safe, and inexpensive, but waiting for your driver to arrive can take up a big chunk of your vacation time. Rental vehicles are recommended and are very affordable. We would love to book one for you! When you reserve a rental vehicle through us, roundtrip airport transportation is always included.


Q. What about COVID-19?

A. Immediately after each guest departure, our expertly trained housekeeping staff thoroughly cleans each property from top to bottom, following all current CDC guidelines. Every high touch service is sanitized, all linens are laundered at high temperatures and thoroughly sanitized, and a pass is made through each home with a sanitizing fogger machine to ensure that your stay is as safe as possible.